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Lesson 4

The average person puts only 25 percent of his energy and ability into his work. The world takes off its hat to those who put in more than 50 percent of their capacity and stands on its head for those few-and-far-between souls who devote 100 percent.
Andrew Carnegie,
American industrialist (b. 1835)


In Lesson One, You Will Learn:
  • The real differences between working for yourself or someone else.
  • The difference between working harder and working smarter.
  • The importance of awareness at work.
  • The benefits of commission sales.
  • How to find a new job.
  • The three most important rules of business.
  • How to surround yourself with excellence.
   Let’s earn money the old fashioned way by working hard. Some people are content to take life as it comes. You are ambitious. This is a good quality. Don’t be ashamed of making money. This is why you work. When you are at work you will work. You will focus on those aspects of your job which are the most productive for the company whether you are an entrepreneur working for yourself or an employee working for others. Just this, working at your job, will set you apart from much of your competition for customers or promotions. You invest both in yourself and in your company through self-training and self-education. Russian-born American Writer, Ayn Rand, wrote, "Productive work is the central purpose of a rational man’s life, the central value that integrates and determines the hierarchy of all his other values." Whatever work you choose, you will become an expert in the field. First you learn how to make enough money to pay your bills. Then you learn how to make more money than you need so that you can save. Finally you learn to invest so that other people can make money for you. Two hundred and fifty years ago, the French writer Voltaire observed, "Work banishes those three great evils: boredom, vice and poverty."

   Keep it simple. Other people have the money. You want it. You need it. You need money to pay your bills, to spoil yourself and to care for those close to you. To save. To invest. To retire. To help others. How do you get people to give you their money? There are three basic choices. You work for someone else. You start your own business. You seek a middle ground by becoming a commissioned salesperson.

   It won’t be necessary for you to go overboard and promise to work 60, 70, or 80 hours a week. If you work 40 to 50 hours a week and actually work most of those hours with a written prioritized to-do list, you will meet your objectives.

   Have a purpose and then proceed with passion. American President Theodore Roosevelt said, "Far and away the best prize that life offers is the chance to work hard at work worth doing."

   This is your life of action. Challenge yourself to live the life you want and have the things you want to have. You don’t want to go to dental school because your parents wished it. What do you want? Better to become a happy artist if you want to be an artist than to remain a depressed attorney hating the daily routine of the law. If you know what you want to do, why waste your life doing otherwise? If you don’t know what you want to do, finding direction in your life must be a priority. The 17th century English poet Samuel Butler said, "Every man’s work, whether it is literature or music or pictures or architecture or anything else, is always a portrait of himself." The Spanish painter Pablo Picasso offered this insight on the relationship of life and working, "It is in your work in life that is the ultimate seduction."


Working For Wages Or Salary

   For most of your life, work will take up a third or more of your days. You don’t want just any boring old job. You don’t want to spend all this time with co-workers who are talking sports if you want to talk opera or vice versa. You want a job that matches your interests with your talents. You want to work with compatible people. Why settle for anything less?

   Getting the right job is a full-time job. Work on your own and through agencies. Spend hours researching on the Internet. Involve everyone you can in your job search and encourage them to scout for openings and contacts on your behalf. Don’t be shy about asking everyone for advice and help. Send out resumes but look for more creative ways to get an interview. Research the company on the Internet before your interview. Keep calling and keep a positive attitude. If you are strongly committed to a particular field, consider part-time employment and temporary assignments. Join and network through the trade associations in your chosen field. Try to find a mentor.

   If you don’t like your present job, this is your problem. Don’t spend months and years complaining and being miserable. The solution is to devote your nights and weekends to finding another job, where you feel happy and appreciated.

   Show up for your interview on time and appropriately dressed. Act friendly and confident. Be sure to hear the interviewer’s name and use it. The company is interested in how you can help them. Have your research on the company done. Don’t brag about your qualifications or your personal ambitions. Don’t ask too many questions about salary and benefits. Speak in terms of your willingness to help the company achieve its objectives.

   When you start working, consider your initial pay as your minimum wage. You must be consciously aware of opportunities for advancement. If you start out making $10/hour, how can you make $15/hour or $20/hour? You aren’t idly passing time. You are immediately figuring out who gets raises and promotions and why. Who gets the overtime or access to the best accounts? Who makes these decisions? Some people start off as the fry cook and in ten years they are the fry cooks. Some people start off as the fry cook and in ten years they own the franchise.

   Wake up. Many people are hard workers. Many others are slackers who seem to pass the workday half-asleep. Slackers aren’t bad people. In fact, you love slackers because they are the ones who are creating advancement opportunities for you. Take advantage.



Fry Cook To Franchise Owner

   How do fry cooks become the franchise owners? You know. It happens because of persistence, determination, hard work, goals, etc. They have a plan. They do what is necessary to move to shift supervisor to assistant manager to manager. Add in many hours of overtime. Add in the sacrifices they make by taking over work assignments for absent employees. Add in many hours devoted to studying the fast food business. Add in extra efforts that they make to let their bosses look good. Add in five years earning a Bachelor’s degree on their off time. Add in saving a lot of the little money that they are earning. Add in getting franchiser approvals and finding partners and getting bank financing. This may be a ten or twelve year plan.

   It won’t be easy.

   Few will persevere.

   But, some will.

   How hard are you willing to work for yourself and those you love?

   Some twenty-three-year-old is going to be a winner at thirty-five. Someone at thirty-five will be a winner at forty-seven. They will persist and win.

   Let this be you!

   What are your interests? What is your temperament and aptitude? What is the present condition and long range projections for in the field you wish to enter? What are your present skills and talents? What kinds of work do you find easy? What is your ideal job? Sure, computers and the Internet will make lots of new millionaires and a few billionaires. Yes, high tech jobs are great but don’t forget all the low-tech opportunities that will always exist. There are 5,000 different kinds of businesses and you can make money at all of them. You can get rich picking up garbage, selling fish, painting houses, teaching Spanish, paving driveways, catering parties or just about any other product or service that you can imagine. It is all about you and your style and your attitude and your hunger to succeed.

   As you search for opportunities, you also will find dead ends. You may be the fry cook and quickly surmise that management, since they can’t find good fry cook replacements, would be very happy keeping you as the fry cook forever. In this circumstance, it won’t matter how hard you work because promotions and respect are being saved for others. This is unfair but the real world of business is not about fairness. Your career may be ruled by the simple fact that you are just too good at frying potatoes to be replaced. You’ve got to replace yourself. This is your problem to resolve. Obviously, the younger you are when you figure out what you want to do and how you plan to get there the better. If you’re twenty years old and single, you can afford to take more chances than if you are thirty-five with three children.

Stay Awake At Work

   When you are working for someone else, you aren’t in total control. This means that you must be aware and sensitive to changes at your workplace. Are new perspectives being sought? Are new priorities being initiated? Are new alliances being formed? Are you part of the new changes or part of the old guard? Awareness is not paranoia. Awareness in a corporate environment is self-reliance and self-preservation. You are responsible for yourself. In the final analysis, whatever career path you have chosen, you are really working for yourself. You have to manage your own career watching for promotion opportunities while listening for downsizing rumors. Be a reality thinker and not a wishful thinker.

   You can’t be passive. You’ve got to develop a sense for self-preservation and self-promotion. What is happening at work? Keep your eyes and ears open. Do you work for a company that clearly isn’t investing money in new ideas or technology? Do you see employee discontent and customer complaints on the rise? How important are you to the company? Are you stuck in a position where you could easily be blamed for mistakes that are beyond your control? If the company is sold or taken over, how secure is your job? If you are laid off, what are your options? Are you working for a company or in an industry that is sinking? Horseshoes, sun lamps and typewriters are almost obsolete. If you were the consumer, would you do business with your company? Are competitors’ products just as good or better than yours? Maybe you should plan to get out and find another job while the getting is good. Be realistic. Your loyalty to your company may be admirable but not necessarily reciprocal.

Exercise


Refer to Action Principle #79 — Work at Work
This is an ongoing exercise.


   If you want to advance, you must observe, plan and react. You are in charge of you. You may not like what’s happening at work. The bosses may not care whether you like what’s happening. Be quiet and do what you’re told. Be the rock in the stream and let the problems and tensions flow by you. Or, quit and move on. Quit and move on — now. In either case, you are in control and have made the best choice for yourself.

   Be aware at work. Who is working hard? Who isn’t? Who is really productive and who is merely busy? Who is working for the good of the company and who only for the week’s pay? How is hard work recognized and compensated? Are criticisms and ideas welcomed by management or are you expected to just "go along with the program?" Are there clearly defined guidelines for advancement or are promotions based on seniority, favoritism or luck? Will your job be any different in two years or twenty years?
When To Find A New Job

   It may be time to look for a new job if:

  • Your job is boring
  • Your co-workers aren't compatible
  • The company isn't ethical
  • Your hard work isn't recognized
  • The boss's son and you are vying for the same job
  • The company isn't investing back into the company
  • The atmosphere is always in crisis mode
  • Top management is jumping ship
  • The company can't borrow money or has borrowed too much money
  • The long range outlook for your industry is poor
   Conversely, perhaps you work for a company with a great spirit where everyone is committed to quality. The company is preparing for major expansion. Are you ready to climb up the responsibility ladder and, of course, to profit by buying more stock in your company?

   You have to put yourself in a position to make more money than you need so that you have funds to invest. You must invest so that eventually your investments will be substantial enough that you can stop working. Realize that for many working people today, this day will never come. They will have no alternative but to keep working to support themselves. They will live in constant fear of management finding a legal loophole to get rid of them. You don’t want to find yourself still at work at eighty years old mumbling to yourself all day about the mistakes you made with your life. This isn’t funny. This will be the sad reality for too many.

   Save yourself. Start anywhere and improve every day. If you are a lawyer, a graphic designer, an aide in a nursing home or a fry cook, commit to continuous improvement. If you are flipping burgers, you’ve got to get a better job. Plot your escape immediately. Or, figure out what it’s going to take to gain admission to the manager-training program. Do what you’re paid to do. Come up with ideas for improvement. Do something extra. Be fair to those who report to you. Make your boss look good.

   If you are an accountant, you’ve got to study the most successful accountants and start doing what they are doing. If you’re a teacher or police officer or anyone on a fixed salary, you’ve got to apply for overtime and learn how to move up the ranks or, get a second job or start your own part-time business.

   If there are people around you who are telling you all that you can’t do or shouldn’t do, weigh their advice carefully. However, if your conclusion is that by following the Master Success System you can reach your goals, then go for it. Let your commitment to the Action Principles separate you from the crowd. Be brave. This is your only life. American President Theodore Roosevelt lived by these words, "Far better it is to dare mighty things, to win glorious triumphs, even though checkered by failure, than to rank with those poor spirits who neither enjoy much nor suffer much because they live in the gray twilight that knows neither victory nor defeat."

All Jobs Are Not Created Equal

   In a capitalist society, there is a wide disparity in earning potential: most engineers and investment bankers make a lot of money while most fast food workers and nursing home aides make little.

   Are you in a profession where your talents and initiative translate to earnings or are your wages set? You can be a great city bus driver but if you are in a union, your salary may be identical to a city bus driver with little ambition and a poor record. Or, you could be in an airline pilots union and make a six-figure income with loads of benefits.

   Do you want job security? Are you a self-starter who can work independently or do you need guidance and supervision? Are you able and willing to invest time and money to secure a better career?

   There are good reasons why some jobs pay more than others. Many high paying jobs such as engineering involve an investment of years of study while you incur mountains of debt. Some, such as mining, may involve physical danger. Others like working on oil tankers or military careers demand long periods of separation from your loved ones. Commissioned sales of real estate and stocks can be very lucrative but also necessitate a strong backbone to put up with all the rejection, income fluctuation, time wasted on unproductive leads and working odd hours. Start a small business and you may make several false starts before you begin to rake in the profits.

   Everything about making money comes back to the Action Principles: persistence, determination, hard work coupled with a clear view of who is going to give you their money and why.

   Successful people have trained themselves to be alert to problems and opportunities. Can you correct a potential problem before it escalates into a crisis? Can you seize and take advantage of opportunity while it’s hot?

   Successful people aren’t just going through the motions at work. They are constantly thinking and evaluating their positions. Take pride in your work. You are not at work to socialize and make friends. You are at work to work. Be aware. Are those around you primarily focused on customer service or focused on doing the minimum required to not get fired? Will some of your co-workers be resentful and jealous of your ambition? Yes, they might. If most of your co-workers spend the first half-hour of the day chatting and gossiping and drinking coffee and you get right to work, will some slackers think of you as an anti-social loner? Yes, they might. If you are following the Master Success System, you will be a valuable employee. When you are interviewed for a new job, be proud of the fact that you are a fast learner and a hard worker. You put yourself on the line with these comments but if you seek advancement, you want to be challenged and you want to be noticed.

   Follow the words of former American President James Garfield, "Ambition by itself never gets anyone anywhere until it forms a partnership with hard work."

Working On Commission

   If you can sell, it doesn’t matter if you went to a big name college, a no name school or no school. Performance counts. You can sell real estate, insurance, radio advertising, automobiles, airplanes, cosmetics, clothes, vacations or mutual funds. You can represent models, athletes, musicians, and artists. What are the sales jobs behind those products or services that you love? Join those sales forces. Make your fortune.

   Salespeople rule. Every company relies on its sales force. All the jobs in the company depend on the sales force’s ability to sell. A person who can bring in business is a very valuable asset. That is why sales people are highly paid professionals. Most people can’t do their job. They can’t work alone. They can’t knock on doors. They take rejection personally.

   It doesn’t matter if you are in Moscow, Maine or Moscow, Russia, if you have the courage to talk to customers about buying a quality product or service at a fair price, your fortune is made. Forget the advanced college degrees. You don’t need partners or venture capitalists. You don’t need start-up capital. You don’t need your own business. You already are your own business. You are already among the business elite. If you have courage to knock on doors, offer a fair deal and follow through with service, your fortune is made. Save, invest and retire young.

   If you can understand and accept the following little reality of marketing, you can be a successful commissioned salesperson. "Some will. Some won’t. So what? Next!"

   As a salesperson, you should tell everyone you meet what you do for a living. Every person is a potential customer or a lead to a potential customer. Businesscards are cheap. They are your calling cards. Hand out lots of them. A businesscard is an effective and inexpensive one-to-one marketing tool. The best salespeople can tell you convincingly in two minutes or less why you should buy their product or service.

   How do you become a successful salesperson? You learn all you can about your product or service. You learn all you can about your customers’ needs. You learn all you can about sales. And, you look for the sales leaders in your industry. Find them. Take them to breakfast or lunch. Find out what they are doing. Do what they are doing. This sounds simple. This is simple.

   Where do you find mentors and superstar advisors? That’s your job. Read the trade papers. Research on the web. Join all the applicable trade organizations. Above all, ask. Who is the best? Ask. Who makes the most money? Ask. How do you meet these people? Ask. If you want to go into the real estate business, would you like to have breakfast with the best salesperson in your area? Ask. Someone new asking for their advice on getting started will not intimidate most successful people. In fact, they will probably be flattered. If you listen, take their advice and later follow-up by telling them that you have acted based on their advice, you may well end up with a valuable mentor. Sell yourself. Ask. Listen. Say thank you. Follow-up.

   Don’t be surprised if your superstar role model is a goal-oriented person who is customer service oriented and works hard. You know this. Your role model will only confirm everything that you’ve learned from the Action Principles and the Master Success System.

   Always remember that the key to successful commissioned sales is to offer a quality product or service at a fair price. It is your job to make sure that whatever you are selling meets these criteria. To be an effective salesperson, to be believable, you must believe in your product or service. It is your responsibility to know that your customer is getting a good deal and not simply that they are ignorant of the fact that they could get a better deal down the street or on the Internet. You want your customers to be satisfied with their purchases. You want every new customer to become a regular customer. You want your regular customers to become your sales ambassadors singing your praises and giving you leads to new customers.

   Beware of commissioned sales opportunities that sound too good to be true. They are too good to be true. Be suspicious of working in a packed sales office where all your equipment is a telephone and all your training is to read a corny script. Be equally suspicious of being invited to convention size rally type events where average people seem overly eager to give up good jobs to sell Internet or telephone services, coins, underwear or anything else. You can’t make a thousand dollars a week at home stuffing envelopes. Setting up house parties to sell merchandise is tough work and you’ll run out of friends fast. You won’t be in business for the long term if your real business is to recruit other people to sell as your sub-agents and nobody seems particularly interested if any of the innovative revolutionary product or service is ever actually sold.

   Be aware that the Internet is changing and will continue to change the way most goods and services are sold. You can open your eyes and harness the Internet’s power or blindly pretend that it doesn’t exist. Many direct sales jobs are being eliminated as a consequence of on-line ordering efficiencies. Companies have much to gain from switching from a traditional sales force to an inter-active Internet based sales strategy. Unlike a salesperson, a website doesn’t require support, desk space, salaries, commissions or benefits.

Own Your Own Business

   On Level Three of the Master Success System, we will follow three different business-building scenarios as characters move through the development stages that begin with having a dream and culminate in opening the doors to success. To own your own business, you’ll want to love something so much that work won’t seem like working. The American philanthropist and oil company executive John D. Rockefeller said, "The road to happiness lies in two simple principles; find what it is that interests you and that you can do well, and when you find it put your soul into it — every bit of energy and ambition and natural ability you have." David Sarnoff, American pioneer in the development of both radio and television broadcasting, agreed with Rockefeller when he commented, "Nobody can be successful if he doesn’t love his work, love his job." English Prime Minister Margaret Thatcher confided, " I think I had a flair for (politics) but natural feelings are never enough. You’ve got to marry those natural feelings with really hard work — but the hard work comes more easily when you are doing things that you want to do." You won’t regret the time that you invest in your business. You won’t be afraid to put all the money you’ve saved to work. You won’t mind traveling a hundred miles or a thousand miles to study a business similar to your own where the owner has already achieved the success you desire. You have confidence and aren’t easily discouraged. You are good at dealing with people. You like being the boss and assuming the responsibilities of leadership.


The Three Rules Of Business

   Here are the three steps needed to run a successful small business anywhere:

  1. Offer a quality product or service that the market demands at a fair price.
  2. Appreciate your customer. Always say thank you, ask for feedback and ask for more business.
  3. Copy success. Keep improving. Find the people who are doing what you want to do and do what they are doing.
   If you do this, the odds for success are with you.

Action Challenge
Post On-line Notices



   Use the power of the Internet to become an Action Principles Champion. Go online to newsgroups, bulletin boards and websites to tell others about the Action Principles. And, of course, e-mail your family, friends and co-workers. You help yourself by helping others.
Think Like A Rebel

   Should you own your own business? As you first consider your options, beware the naysayers who, in your interest or their own, will immediately throw cold water on your plans.

   Some may tell you:

"No, this is the dumbest idea that you’ve ever come up with. Don’t quit your wonderful fry cook job. Doesn’t the boss keep telling you that you are one of the best fry cooks that he’s ever seen?"

"Don’t be foolish. If your idea were any good, someone would have already done it."

"There are enough restaurants."

"No one needs another Internet search engine."

"No one wants home food delivery."

"Your designs aren’t that different from everyone else’s."

"No one plays the piano anymore."

"You don’t have enough education, money, talent or experience. Stop daydreaming!"


   No, start daydreaming!

   Those who love you the most will often be the most cautious. They don’t want to see you fail and be hurt. They want you to stick with the known, the status quo, and keep frying potatoes another six weeks, six months, six years. You can’t allow yourself to become hypnotized by excuses, either your own or from others. The 18th century English author Dr. Samuel Johnson wrote, "Nothing will ever be attempted if all possible objections must first be overcome." You can’t allow others to tap into your self-doubt and lull you into complacency. It will always be easy to listen to excuses and quit. Instead, be bold.

   Every successful business started small from some rebel’s mind and grew through action. Start your own personal revolution and keep fighting.

Imitation Before Innovation

   See what others have done. See what you can do. Copy it. In general, you want to stick closely to the tested and tried and true as possible. After you are established, there will be plenty of time for you to innovate and try new ideas. Remember that you are an entrepreneur and not an inventor. When you invent things, you double your challenges. You first have to convince people that they actually want your new or better something. Then, even if you succeed at the convincing, you have to make them buy from you.

   As you think about entrepreneurial opportunities, don’t forget any networks or connections that may give you an advantage in starting your own business. Did you acquire skills working as a child in a family business? Can you take over an established family business? Does your uncle or your neighbor or your brother-in-law or a former classmate have connections to assist your business? Somebody you know probably knows somebody who would be willing to give you special assistance because of a personal contact. Build positive business networks. Associate with others committed to self-improvement and helping others. You can go far by yourself and even farther with the help of other people. This is what the Master Success System is all about. Who will help you? Who will take an interest in your career? As you become more and more successful, you will have increasingly greater needs for a good lawyer, banker, investment advisor, real estate agent, accountant, contractor and a host of others. Find them now. Ask people whom you trust for recommendations. Management expert Peter Drucker wrote, "My greatest strength as a consultant is to be ignorant and ask a few questions."

   Most successful small business owners are on a mission. They love their ideas and are full of optimism. Risks really don’t seem like risks. Failure isn’t on their minds. They have lots of self-confidence. If you’re overly concerned about starting your business, you may not be entrepreneurial material.

   Many new businesses fail from a lack of planning and from unrealistic expectations. Start small and learn as you grow. The highest probability for success is a business with few employees. If you are a sole proprietor, working alone, you only have to worry about yourself. If you are starting with the obligation to meet a staff payroll, you have to worry about what you have to do and what others have to do. It is easier to be a successful electrician, tailor, graphic designer or landscaper working for yourself than to open a full service restaurant.

Finish this story.


   You are an immigrant. Day #1, you start with nothing. You borrow an old push-lawnmower and you start knocking on doors. You knock on 20 doors before a homeowner who has been paying $30 to have her lawn mowed allows you to mow it for $20. When you’re finished, you ask her if she’s happy. She says that she’d be happier if you helped her move some patio furniture. She gives you a $5 tip and the name of a neighbor who also needs her lawn mowed. As you walk to the neighbor’s house, you knock on all the doors in-between. You mow another lawn. The neighbor to whom you were referred doesn’t want you to mow her lawn since her son has agreed to come over every week and do it. In fact, she says that he has his own lawn mower and doesn’t need her gas lawnmower. You buy her gas lawnmower for $25. You also tell her that you’ll check back with her every once in a while to be sure that her son is doing the lawn and if she might have any other odd jobs that you could do. That afternoon, you knock on forty more doors without success.

   What happens Day#2? Would you believe that in fifteen years, this poor immigrant owned a large nursery/landscaping company and was close to being a millionaire? Why?

The Boss’s Job

   If you are an entrepreneur, are you willing to assume your leadership role? The livelihoods of many may rest on your shoulders. You have to understand that your primary role may be as a rainmaker. A rainmaker is the person in the company who brings in new business. In a small business, someone has to bring in the customers. Guess who? The owner of the landscaping company may enjoy mowing lawns but someone has to find the lawns to mow. The lawyer needs clients. The chiropractor needs patients. The caterer needs functions. Your business needs business. If you own a house painting company, you may want to work on the crew with the guys but your real job is knocking on doors and always trying to get the next job. If you own a tool rental business, it may be tough to get on the phone and get the tools back on time. You may have to walk the diplomatic fine line to be able to call people who owe the company money while not alienating someone who may still be a good future customer. If you own a restaurant, you may want to cook, but your real job is to make sure that people come in the front door, love their meals and want to come back for more and bring their friends. As the boss, you must be prepared to assume the responsibility for bringing in the business. This may not be the job that you want to do but until the business is established, marketing may be your primary function.

   If you own a business with employees, you need additional social skills. You must be able to plan with a team vision. You must be able to identify individual strengths and get different types of people to work together as a team. You must be able to manage, coordinate, organize and delegate. You must be able to assume responsibility for problems and share the credit for jobs well done. If you are to lead, you must be willing to serve as a role model to employees. You must be the person that you want your employees to be. You must be able to take the extra time to find committed employees who are willing to work to your standards. Ray Kroc, founder of McDonalds said, "The more I help others to succeed, the more I succeed." The American motivational author, Dale Carnegie, wrote "There is only one way under high heaven to get anybody to do anything. And that is by making the other person want to do it." If you share the Master Success System philosophy, you might want to buy a copy of the Action Principles for potential employees. Give them a week to read the book and then have them back for a second interview to discuss the ideas. Only hire people who really want to be hired and show this through their attitude and actions. Are you willing to make this type of investment in your personnel and for your customers? You may find many employees who can lead as well as follow. Consider the advice of American businessman Sam Walton, who founded the Walmart superstores, "The key to success is to get out into the store and listen to what the associates have to say. It’s terribly important for everyone to get involved. Our best ideas come from clerks and stockboys."

   You can have a website design company. You can have a construction company. You can sell your paintings. You can write books on antiques. You can start a daycare business. You can be a personal trainer. Others have done it. Why not you? Are you working for someone else and feel that you could do just as good or an even better job? Is there a niche in the business you’re working in that a new business could fill profitably? What do you think? What are you willing to do about it? Begin your research and never stop.

   Look for instances of the 80/20 rule. It pops up a lot. For example, the 80/20 rule says that 80% of your business will come from 20% of your customers. It continues that 80% of your profits will come from 20% of your products.

Testimonials Are Your Best Advertisements

   Every small business should keep an up to date file of testimonials. Of course, you are going to say that your business is great. What do others say? You want as many customers as possible to become your ambassadors and to spread the good word on your behalf. A testimonial from one regular customer to one prospective customer is worth hundreds of advertising impressions. Your customers, clients, patients and tenants are not statistics. They should be your best salespeople. Since you provide a quality product or service, don’t be shy about asking for testimonials.

"Janet Sullivan, the attorney, was so patient and helpful to my mother when she was handling my father’s estate."

"I just had my car repainted and the next day I got a big scratch in the door. I brought the car back to All-American Painters and they fixed the scratch for nothing. I can’t believe how nice they were."

"My new landscaper, Julio, planted a dozen bulbs in my garden at no charge. When have you ever seen a company do that?"


   In these testimonials, you see the basis for successful entrepreneurship. If you can generate this kind of buzz about your business, you will become successful quickly. Be sure to use your testimonials in all your brochures and advertisements. Your potential customers will love to hear others say that you actually do what you say you’ll do.

   An entrepreneurial spirit is not satisfied with the status quo. If you own a sub shop and are netting a few hundred dollars a week are you content? Or on your free time are you investigating other sub shops even more successful than your own and trying to figure out how you can do what they are doing? What new products or services can you offer? How can you improve? Are you and your staff customer service oriented? How much is your business worth? Would you sell if you got the right offer? Would you open a second location if you saw an opportunity?

   Are you aware of trends in your industry? What’s selling now and what are the predictions for next year? Do you read industry publications? Surf industry websites? Participate in trade organizations?

   If you work for someone else, are you doing so with an entrepreneurial spirit? Are you working hard for the company, constantly on the lookout for ways to do your job more efficiently, offer new products or services and generally increase productivity and profits?

   If you are in business, you must stay current with Internet technology. You must. You can’t be left behind. Even if you are a local landscaper, accountant or house cleaner, very soon everyone will turn to your website to learn about your experience, testimonials, services, availability and prices. This is all happening right now. If you can afford to run a successful business, you can afford to build and maintain an on-line presence.

Exercise


Refer to Action Principle #75 — Build Networks

   Think of three people to list as references on your resume. What would or what would you like these people to say about you? Why did you pick these three people? Would any of these three list you as a reference? What would you say about them? How could you strengthen the network between each of you for your mutual benefits? Do you keep in regular contact with these people?
Establish Clearly Defined Career Goals

   Go right back and review your goals and set your financial course for success. Few successful people are idle or bored. Every day has a specific purpose. Each day brings them one day closer to new heights of achievement. The easiest way to stay focused on your goals is by means of a to-do list. You should think, "Today is July 31 and this is what I want to accomplish today." You already know the drill. Commit your goals to writing. Prioritize them. Start with the most important item. Do that. Go to the next item. Working from a to-do list forces you to review and plan. It keeps you on track and helps you to avoid interruptions.

Enjoy Your Work

   Being financially successful gives you options. You can do what you want to do. In America and in most industrialized countries, there are 5,000 types of businesses and people have made money at all of them. Ask yourself why this can’t be true of you. Successful people generally devote long hours to their work. If you have the choice, choose something that you can enjoy rather than allowing circumstances and luck to rule your life. You can make a million working in any business that you would work in for nothing.

   Your career planning must be pro-active and not an afterthought. You don’t want to be the person who spends four years in college and tens of thousands of dollars on an education only to end up with all your hopes resting on next Sunday’s Help Wanted section of the newspaper. You don’t want to be another in the army of college students who major in psychology only to end up in low paying jobs because they didn’t take the time to research the likelihood of finding employment as psychology majors.

   Enjoying your work gives you a tremendous advantage over your peers. You will want to work at work. Many people don’t work very hard at work. Some people are productive only half the time. The rest of the time they are daydreaming, gabbing at the water cooler, taking breaks, going to or from the rest rooms, engaging in personal business or generally doing non-essential activities. Almost all jobs have tedious or arduous aspects to them and it’s human nature to avoid these more difficult tasks, even though these are the tasks that may be the most productive for the company. The salesperson doesn’t want to have to explain the extended warranty. The auto mechanic doesn’t want to make a follow up call to see how the repairs are doing. The real estate agent doesn’t want to have to show a house on Sunday night. What others avoid can become your opportunity to profit. This work is your specialty. You know this field much better than most. What can be done faster or better? What gaps need to be filled? Find a niche and fill it.

Exercise


Refer to Action Principle #49 — Accept hard Work

   What are the most important parts of your job? Are these parts also the most difficult? Are these also the parts most routinely avoided? Can you re-commit yourself to your job by doing more of the harder aspects? If you study the leaders in your industry aren’t they very good at doing these hard parts?


   The hard part of the job is that part that can’t be easily or effectively delegated to others.

   The American Writer Henry David Thoreau wrote, "It is not enough to be busy; so are the ants. The question is: What are we busy about?" The 19th Century millionaire industrialist Andrew Carnegie observed the truth one hundred and fifty years ago, "The average person puts only 25% of his energy and ability into his work. The world takes off its hat to those who put in more than 50% of their capacity and stands on its head for those few-and-far-between souls who devote 100%."

   Have a plan to work at work and you will shine!

Surround Yourself With Excellence

   Successful people are goal-oriented. They aren’t afraid to work with people who are smarter, harder working or more ambitious than they are. Successful people as managers or entrepreneurs are constantly on the lookout for outstanding performers. If you own a law practice and read a well-researched article by a law student, you may want to invest in a lunch meeting with that student. If you are an entrepreneur, are your competitors good enough to hire, take over or join in a merger? Can you name your most important customers? Are you doing anything special for them? Are you at least in regular communication with them? If not, you are creating an opportunity for your competition.

   Working with someone with superior talents does not diminish your own talents.

   Encourage dialogue in your organization. If you are hiring workers who subscribe to the Master Success philosophy, you will be working with people who have ideas for improvement. Listen to them even if their ideas may be in conflict with your own. It is very easy to surround yourself with fawning sycophants who take no risks in always agreeing with your "brilliant thoughts." This gets you nowhere. It is much more productive to engage in honest dialogue and debate with intelligent people who are not only unafraid but also encouraged to offer their opinions.

Develop A Winner’s Style And Attitude

   Successful people are doers. Analysis and research are very important. Listening to others and getting second opinions are very important. Many people get to the point of decision. Then too many people just freeze. They just keep second-guessing themselves and they allow their doubts to solidify into inaction. They insist on guarantees where few exist. Take comfort in the words of the artist Vincent Van Gogh, "What would life be if we had no courage to attempt anything?" Shakespeare wrote, "We know what we are, but know not what we may be."

   Even with tons of research, will you always make the best decisions? If you are on the road to success, even with the best of intentions, almost certainly not. Thomas Edison, the American inventor, failed in 10,000 experiments before inventing the light bulb. He said, "I am not discouraged, because every wrong attempt discarded is another step forward." McDonalds is a great franchise, but for over a decade they introduced one poorly received sandwich after another. Ford had the Edsel. Bill Gates, the richest man in the world, came to believe in the Internet very late. Warren Buffett, the American stock market expert and the second richest man in the world, readily admits that he makes poor stock picks all the time. Donald Trump, the American builder, is a billionaire but few of his initial proposals and initial offers go unchallenged. He spends millions on proposals and projects that amount to nothing. Yet when he does win, he does so through persistence and compromise. These companies and businesspeople survive their mistakes. They accept. They learn. They move on. They are following the words of the Irish novelist James Joyce, "Mistakes are the portals of discovery." They are following the Action Principles.

   Bill Gates invented Windows. Donald Trump built Trump Tower. Warren Buffett assembled Berkshire Hathaway. People of action do things. They are persistent and eventually succeed. Right now there are positive actions that you can take in your life. No one is likely to run up to you in the street and hand you a big bag of money. You have to do something. Become self-reliant. Buy a two-family house. Get an MBA. Invest a few thousand and start a small business on the Internet. Study for your real estate license. Move to a place with more opportunities. Even if all you’re starting with is a good heart and a burning desire to succeed, you can find many entrepreneurial opportunities. You can incorporate the Action Principles into everything that you do. Starting at this moment, you can become the best you that you can imagine. The CEO of General Electric, Jack Welch said, "The world will belong to passionate, driven leaders — people who not only have enormous amounts of energy, but who can energize those whom they lead."

   Again, Action Principle #82 — Read Biographies! Again, all education is ultimately self-education.

Be Likable

   Show others that you care. Given a choice, people are going to work harder for and prefer to do business with people they like. The American President Harry Truman said, "It is amazing what you can accomplish if you do not care who gets the credit." If you are an employee, you want tales of your good work habits to reach those in the front offices. If you are an entrepreneur, you want your satisfied customers to become your ambassadors who sing your praises to others. In all areas of business, communication is number one. Keep your clients and customers informed before, during and after the sale. Thank them for their business.

   The best reason for a person to do business with you is because you are you. You can earn an MBA but you really only need common sense to know that people like:

   Salespeople who follow through.

   Clerks who are enthusiastic about their products.

   Cashiers who smile and say thank you.

   Business owners who give a little more than is expected.

   Managers who recognize a job well done.

   Contractors who clean up after a job.

   Service technicians who listen.

   Why doesn’t every person in business do these common sense things? Who knows? Who cares? You do them. Commit to never-ending improvement. Business knowledge is business power. Keep up with the trade literature in your field. Know and frequent the important websites. Read on-line one of the weekly business magazines or the daily Wall Street Journal. Consider that most of the businesspeople written about are the most successful business people. This is extra work. Do it anyway. Thomas Edison said, "I never did anything worth doing by accident, nor did any of my inventions come by accident; they came by work."

   Don’t take your employees or customers for granted. The guy who owns the small pizza shop may say that you can’t make more than $600 net from a shop like his. Nonsense. He can join both the local Chamber of Commerce and the regional restaurant association and network for new ideas and concepts. He can start visiting other pizza shops doing higher volume to make menu and price comparisons. The woman who works at the library may say that she can’t save enough to buy a house and an investment property. She can find a way. She can start reading books on real estate investing and visiting real estate offices. She can get her real estate license. Other people may not want or be able to do what you can do. Their choice does not have to be your choice. Keep researching your field. Build your self-confidence from a strong knowledge base. Start where you are and start moving. Consider the words of Tom Brokaw, "It’s easy to make a buck. It’s a lot tougher to make a difference." Nelson Mandela was certainly an inspiration when, after thirty years in prison and in his seventies, he didn’t choose an easy retirement but rather the presidency of South Africa. He said, "I can rest but for a moment, for with freedom comes responsibilities, and I dare not linger, for my long walk is not ended." How much are you willing to do for yourself and for those you love?

Key Concepts

   To master work you work hard. This doesn’t mean burning out working 70 hours a week. Most millionaires only work between 40 to 50 hours a week. What makes the difference is actually to work while you’re working. If there’s work that you love doing, do it. Don’t do a job you hate. The most successful people are those who love their work.

   You must have clearly defined career goals. Choose a career that is exciting to you. Decide whether you want to work for wages or salary, for commission or run your own business. Choose now, before you spend years at college accumulating tons of debt and no marketable skills.

   If you work for others, be aware of what opportunities the job offers. If you find yourself in a dead end job you need to change employers. When you find a good employer, as you work always be on the lookout for ways to make yourself more valuable. Those who show persistence and determination and hard work will advance.

   If you are working for others, realize that you are not in full control. Pay attention to how the business is doing. If your company is falling behind technologically, losing money, or in a dying industry then you need to look into other options. Conversely, if your company is growing you need to look for ways to ride the wave all the way to the top.

   In commissioned sales, if you have the courage to talk convincingly to customers about buying a quality product or service at a fair price, your success is assured. In sales, every person you meet is a potential customer or lead. Learn all you can about your product or service. Learn all you can about your customer’s needs. The best salespeople believe in their product or service. Make sure you can really believe in yours.

   If you choose to succeed in small business offer a quality product or service that is in demand and charge a fair price. Appreciate your customer. Copy success. Keep improving. Find the people who are doing what you want to do, watch what they do and do it yourself. Ignore the naysayers. If what you want to do has been done, it can be done again — by you! Stick with the tested and tried and true.

   Make use of any networks or connections that give you an advantage. Start small and learn by doing. The fewer employees, the lower your overhead and the less can go wrong. If you are a sole proprietor you have a minimum of worries. Be realistic in your expectations.

   A great worker studies the great. Find the best, observe them and talk to them. Most will be glad to share what they know. Then, when you know what to do, go out and do it.

   Work at work. Do this and you are sure to master work.

Your Assignment

   Your assignment for this chapter is to write a one page Master Work Mission Statement that clearly states the career you have chosen, the level of accomplishment you intend to reach, how much you will earn and the hard work that you are willing to do in exchange. Put your future in writing. This will be a defining moment. Also, you should have a personal website. If your name is still available as a dot-com address, register it or the closest variation now. Do the same for your children.



Extra Curricular

   Plot out the rest of your working career whether it is 10 years or 40 years. Go ahead and daydream and think big and see yourself at your best. Commit to self-improvement and helping others and see what happens. Will you be a postal worker walking up and down the same street for decades or will you the head of the postal union and a serious investor? Will you be a lawyer handling the same petty cases for the thousandth time or an honored judge? Will you be a homemaker who is a world authority on soap operas or one who has raised a successful family and done much for the community? Remember, you have the power to choose.


Go to Lesson 5




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